! Infect, in habitual life everyone spend a lot of time in communicating i. I used prompts to help the client understand what I was asking by suggesting a possible answer. There are a number of factors that influence effective communication within both one-to-one interactions and group interactions. Today health and social care professionals effectively utilize these benefits, which provide considerable improvements in health and social care applications. Types of questions I tried my best to avoid closed questions and mainly used open questions during my interaction, so as to keep the conversation flowing naturally without any awkward silences. In any health and social care setting communication is extremely important. We did not have any physical barriers between us, such as a desk or table and I did not have to worry too much about invading personal space, as I knew the client very well.
Although there was this difference between us I feel that it did not really affect the quality of our interaction, it just made it develop more, as the client then went on to explain to me how the health service operated in previous years. If client are not seen in confidentiality they are less likely to visit a healthcare environment. If there is no communication from the paramedic to the doctor, the patient could die as there is not enough time to do a full over check. Likewise if the individual is impaired, we may need to introduce non-verbal communication methods such as symbols, sign language, hand gestures or Braille in order for the individual to fully understand what we are trying to say using a method they understand best. Language-In the conversation between me and Mrs Morris I will use appropriate language as I will be speaking to Mrs Morris who is known as another adult, therefore my language and vocabulary will be varied and have a wider range as I am speaking to an adult and not a pupil attending the school. It is important that workers within the health and social care field do not let their own emotions get the better of them. The system showed the times that the doctors were available and when they were on home visits.
Although there were a few silences during our interaction I felt that they were not to the extent that it created any barriers. The other main context of communication in health and social care is the group communication. Dealing with difficult situations- In the conversation with Mrs Morris, Mrs Morris may become confused about the situation and what is happening. The barriers in the care sector are emotions. When talking over the phone I had to make sure that I had the right pace when talking to the patient. My tasks at the reception required me to communicate with patients over the phone; this meant that I had to have the right tone when speaking to patients. So, age has a great influence in communication.
He believed that when communicating with a person there is a cycle, this cycle contains six stages. The group interaction was between two teachers and a group of young students. Text messaging is a another form of communication, this is also instant but sometimes the person receiving the text might not reply so then the communication stops or once again the communication can be misinterpret by the individuals slang or even symbols. Also with people with different cultures and languages can all understand what the signs and symbols mean. Open questions Open questions require extended answers and make the client feel that their opinions are valued. You may take part in a few one—to—one situations. The major goal of this paper is to discuss the role of communication in health and social care.
In the health and social care setting many people may have problems and many things may be hard to deal with but workers must maintain professionals and not show a lot of emotion, yes we can empathise but we should not make a service user feel worse or more upset. Questioning- After I have spoken to Mrs Morris about the situation with Ryan, if she does have any questions about the situation I will answer the questions to the best of my ability , so she is fully aware about the situation and Ryan behaviour, also how the can be resolved to help Ryan to receive the best grades he can. You would use effective formal communication in an interview. The theory of the group formation process was developed by Bruce Tuckman 1965. Essay on Communication in Health and Social Care Communication plays a crucial role in health and social care. An example of this type of communication is in a residential care home, although the staff provide formal care and act in a professional matter, they also act informal because they get to know the residents on a daily basses and gain a massive understanding how they like to communicate. There were very few distractions in the room in which I interviewed the patient, i.
Peoples backgrounds, what they believe in and the culture in which they live has a significant effect on communication. Body language, gestures and facial expressions I used open body language towards the patient to convey warmth and a sharing nature. Culture is about more than language — it is about the way that people live, think and relate to each other. Communication is an important part of everyday life. The last stage is performing this is when the group members finally mature and get down to working effectively together.
Communication in a health and social care environment is very important. Interruptions Interruptions may cause an interaction to break down, but because we were in a house for the duration of our interaction they were no interruptions, although there were potential interruptions such as somebody knocking the door or the telephone ringing. I also had to make sure that I gave the patient time to speak this helped me judge is the patient was really in need of medical assistance and needed to be prioritised. Care workers should be ready to meet these needs. Language and other methods of communication, which are appropriate in one semantic environment, are usually not utilized in another semantic environment. Peoples safety may be put at risk if details of their property and habits are shared publicly A professional service that maintains respect for people must keep private information confidential. However, if you were having a conversation with a friend it would be relaxed and casual without a main topic of conversation.
The interaction seemed informal because of the joking and laughter that occurred, also because… P5, 5a, 5b — M3 Explain the physical and psychological changes which may be associated with ageing. Some of these factors include values, beliefs and cultural factors, legislation, charters and codes of practice, and the effectiveness of organizational systems and policies in promoting good practice in communication in health and social care settings. Written communication is used to communicate between staff and staff. This was a great way to determine race and ethnicity seeing how the physical therapist is Indian and his assistant is Pacific Islander Filipino. This will be very difficult for the service user as the hearing aid will amplify background noises as well as the speaker. In the following experiments, we will explore the problems and advantages that arise when essential factors of communication and language are excluded. Non-verbal communication is just as important as verbal communication when talking in a group.
Informal communications is used only in curtain circumstances not in all because it is not always polite to be informal with everyone all the time but using informal communication can lighten up the mood and make the patient feel better about the situation. As well as a way of reflecting back, paraphrasing also helped to clarify exactly what the patient meant to say, because he had to listen and work out whether that is what he meant. Body language is effective because it lets other people know that you are positive and confident about what they do. Emotions can play a big part in barriers. It is apparent, as an integral universal tradition for Quality monitoring and assurance, all the supplier auditing is simultaneously required to entrust successful quality World Health Organization, 1980.
Group communication is relevant in health and social care because it can help with group therapy sessions if for example you are a social worker, your service users are more likely to open up to issues if they are around people of similar situations, even if the communication isn't verbal, it can be … sign language, brail, body language or even eye contact as in health and social care not every swervice user can understand verbal communication due to either different origin of ethnicity, physical or mental restriction to understand. This may make Ryan realise that if he attends his lesson or does not turn up to school he will be punished and his own free time will be took away from him. A positive individual… Task 2 M1 My placement was a physical theatre school for young children. If communication process is improves there is a great scope of improvement in the care services. The impact of various factors on the communication process in health and social care There are many various factors that have a strong impact on the communication process in health and social care. To ensure that Mrs Morris is not left in a difficult situation I will explain every detail to her so it is then understood.