When we got escalations, I would contact my supervisor for assistant but received no help and all I was told to do was to call Asurion's 1800 number so they could help me. Only issue was hard to see potential of moving up since it was just starting. This job taught me a lot of patience due to most of the time callers wanted their phone yesterday. We were told in our position we are on call anytime that the retail stores were open. We got cursed out daily because of the changes that were made and they not being notified about them. Rules were changed so frequently it was hard to keep up. I only worked there for a year.
Communicated all initiatives and promotions to customers to generate return business. If you like call centers then this is a place for you. Full flexibility is required as the opening hours are extensive and the car park is not for those starting at entry level. Management was terrible, however it came from higher so often your supervisor wasn't the once making the decisions. The most enjoyable part would be when I was successful in helping the customers and my co-workers. Good pay and good benefits, but those come at a high price of environment. At Asurion, you are not a human being.
Management are professional at what they do. However, the inability to temper the client's expectations leads to unrealistic project delivery dates, as management simply adds new projects into an existing timeline without adjusting the timeline to reflect the added work and projects. If it was closer to home, I would probably have stayed and been a manager by now. It gets very stressful at times due to the unrealistic demands of Verizon when it comes to their metrics. I enjoyed working with my team mates because we treat each other as family.
Asurion encourages everyone to be vigilant and always double check all unsolicited offers. There are supervisors in leadership positions only because they are friends with managers. Workplace culture is law abiding, easy and funny. Educated customers about the policies to incite excitement about the company's mission and values. Full time, above minimum wage starting, benefits, decent paid vacation and sick day accumulation. This was a great place to work it was a new project they started. Not enough floor support during the working day to assist with front line agent questions.
Asurion's bonus schedule is based on a strict bell curve, so even if all employees in a department do excellent work, 50% of them will get a 3 or average rating. It is fun place each day at work, meeting new challenges when talking to customers filing insurance, having team you can always ask for help and having to work extra minutes or hour if need be. The work environment is nice open to peoples needs and their culture. I've learned a lot of new things about dealing with difficult customers. They stand by the company values, training and coaching are the most important role in the company to improve and educate the employees once a month to refresh and to stay focused on what is meant to be done. The company does work activities with there teams such as dinner, arcade games outside of work, movies or just a good night out. Nobody I know who worked there enjoyed their job.
Yes the pay is low, but if you're willing to work holidays, you can make some nice money. My day at work would be answering phone calls day in and out putting customers first and helping customers with what enquiry they need. Handled all customer relations issues in a gracious manner and in accordance with company policies. On critical days you can handle a high volume of work and as in any other call centre you must be fully available and accountable on every interaction with the customers. Asurion will give you a job, especially if it's a narrow skillset they see as vital.
We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Granted that wont happen to everyone's team. The days were so boring and long, it dragged on and on. . They caused many hardships on the employees at the beginning of the transition due to not notifying the customers of the changes that were being made. I cannot see myself ever going back to a call center after working here.
He didn't consider what I wanted, only what he wanted. I understand jobs are about the customer, but the abuse was atrocious. Asurion always provided us with meals and thank yous just for doing the job along with the bonuses. The issue is that you are graded based upon calls, if the customer has slower aptitude at technical problem solving even with guidance you are dinged for you call handle time. Work at Home Offers of Employment Unfortunately, a common employment scam is for imposters to pose as representatives of a company, reaching out to with unsolicited offers of employment and requesting bank account or other financial information. Typical day consists of logging into your phone, taking calls for 8 hrs with a 30 min unpaid break and 2 additional unpaid 15 min breaks. What made the job most enjoyable for me was knowing that I had a job that I loved to work for and that people at work made it enjoyable for me to come into work everyday with a big smile on my face.
We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Customers constantly screamed at you and you had to take it. Once I learned the script it was much easier to make it sound like my own instead of being scripted. The hardest part of the job for me at first was staying on script. Answering incoming calls and support customers with a protection plan, the service would be either for a registration of a product or a claim. We was no where near getting paid enough to survive off of. Senior management has difficulty saying no to new clients - which is good for the customer.